Helpful contact info for Reservists

In our busy day-to-day operations, there are a lot of different agencies and personnel we contact in regards to career opportunities, benefits, TRICARE, travel, retirement, and more. The below list is provided as an updated one-stop shop of websites and phone numbers that ARPC has put together as beneficial to Reserve members. 

Even if you aren't a Cat A, B, or E, you may find this information useful when navigating post-career or post-retirement questions. 

- Jen

Websites and Phone Numbers Listed in ARPC Briefings - as of April 2013

ARPC Information:

ARPC Briefings for Guard and Reserve are located at:  http://www.arpc.afrc.af.mil/library/guardandreservebriefings/index.asp

Total Force Service Center:  Toll Free 1-800-525-0102

E-Mail: tfsc@mailds01.csd.disa.mil

myPERS online to vPC-GR Quick Link at: https://mypers.af.mil

ARPC Public Web Site: www.arpc.afrc.af.mil

Link to ARPC FAQs: http://www.afrc.af.mil/questions/index.asp

Promotion Board Information:

ARPC Board Letter Online at myPERS: https://mypers.af.mil

EPR/OPR/PRF Writing Guide: http://www.arpc.afrc.af.mil/shared/media/document/AFD-070607-086.pdf

Education Information:

Air University: http://www.au.af.mil/au/schools.asp

CCAF - https://www.my.af.mil/gcss-af/USAF/ep/globalTab.do?channelPageId=s6925EC13447C0FB5E044080020E329A9

ACSC degree  - http://www.au.af.mil/au/dlmasters.asp

DANTES Testing: http://www.dantes.doded.mil/DANTES_Homepage.html

Veterans Affairs, Education  - http://www.gibill.va.gov/

Post 9/11 Education Assistance eligibility: http://vabenefits.vba.va.gov/vonapp/main.asp

Retirement Information:

RCSBP Calculator: log into myPERS, click on vPC-GR Dashboard, click on Action Requests, then click on RCSBP Calculator

AD Retired Pay Calculator at: http://www.defenselink.mil/militarypay/retirement/calc/index.html

DEERS Web site: www.dmdc.osd.mil

VA Benefits Information:

Toll Free 1-800-827-1000 http://www.va.gov

TSGLI/VGLI: http://www.insurance.va.gov

SGLI: 1-800-419-1473 http://www.insurance.va.gov/sgliSite/default.htm

SGLI Conversion Procedures:  http://www.insurance.va.gov/sglisite/converting/SGLI.htm

Burial and Memorial Benefits (VA):  http://www.militaryfuneralhonors.osd.mil/

ESGR: Contact ESGR Ombudsman Representative 1-800-336-4590 or visit www.esgr.mil.

To file a complaint electronically visit the Dept. of Labor site at: http://www.dol.gov/vets/programs/userra/

SCRA: http://www.usdoj.gov/crt/military/scra_summary.htm

Interest Rates on FHA loans: www.hud.gov  Toll Free (888) 297-8685

Homeowners Assistance Program: http://www.usace.army.mil/CERE/Pages/HomeownerAssistanceProgram.aspx

TRICARE Information:

TRICARE:   http://www.tricare.mil/

Regional Offices:  http://www.tricare.mil/             

1-888-TRI-WEST

1-877-TRICARE (North)  

1-800-444-5445 (South)

TRS information:  http://www.tricare.mil/

TRICARE Retired Reserve (TRR):  www.tricare.mil/trr

TRICARE Retired Reserve Enrollment: www.dmdc.osd.mil/appj/reservetricare

Visit TRICARE on YouTube:   http://www.youtube.com/TRICAREhealth

Visit TRICARE on Twitter:   http://twitter.com/TRICARE

Visit TRICARE on Facebook:   http://www.facebook.com/TRICARE

Career Opportunities Information:

Reserve Management Vacancy System (RMVS): https://w20.afpc.randolph.af.mil/AFPCSecureNET20/CheckPortal.aspx

Visit ANG Web site:  http://www.goang.com

ANG Recruiter @ 1-800-TO-GO-ANG
                                     (1-800-864-6264)

RRPS: Managed by HQ AFRC/Readiness Mgmt Group

                  1-800-223-1784 ext 72286 or rmg.workflow@afrc.af.mil

CAPRAP:  Managed by HQ CAP, Maxwell AFB AL
                  DSN 493-5225/Comm 334-953-5225 or http://www.gocivilairpatrol.com

ALO Program: Managed by Air Force Academy

DSN 333-2644/Comm 719-333-2644

Key Employee Program: Managed by HQ ARPC/DPAAR

1-800-525-0102

Active Duty Guard Positions:  Managed by Organizational Management (NGB/OM)

DSN 278-8884, Comm 301-836-8884

E-mail:  om.om@ang.af.mil

Website: http://www.goang.com  or   http://www.nationalguard.mil/resources/states.aspx

ART Program Website: http://www.afrc.af.mil/library/jobs

1-800-223-1784 ext 7-0113, or e-mail SEU at afrc.seu@afrc.af.mil

Lodging Information:

1-888-AF LODGE    - http://dodlodging.net/

1-800-NAVY INN    - www.navy-lodge.com

1-800-GO ARMY 1 - www.armymwr.com

Coast Guard           - www.uscg.mil/MWR

Marines                  - www.usmc-mccs.org/lodging/

Space “A” Travel Information:

 http://www.amc.af.mil/questions/topic.asp?id=380

Emergency Data

Virtual Record of Emergency Data (vRED):  http://w11.afpc.randolph.af.mil/vs/

FAQ: Points and Mandays

This FAQ topic corresponds to very common issues with points, readiness, and a top FAQ regarding what to do once you have been authorized a manday. Enjoy!

1) Why aren't my points rolling in ALOWEB?

- There could be many reasons your points are not rolling. The most common is that points will not roll if ALOWEB shows you as RED for readiness. 

- Your points will also get stuck in ALOWEB if you were on a manday or other status with your unit and did not deconflict the day on the "military status" calendar in ALOWEB.

2) Why does ALOWEB show me as "not ready" when I've completed all of my readiness items?

You cannot rely on the system of record to update ALOWEB in a timely manner.  Just because you did your PHA or took your fitness test does not mean ALOWEB will automatically get that information.  You must follow the instructions located under the readiness tab in ALOWEB:  ALOWeb - Readiness and send documentation of the item completed to your Region’s readiness inbox AND to the Readiness Management Group (RMG).  Your Regional Director can give you an override in ALOWEB to allow the system of record to catch up.

3) I missed out on a few months worth of points in ALOWEB because I was not ready. Can RR go back and credit those to me?

No.  See #2 above.  If you take care of your readiness items and work with your Regional Director to ensure the proper overrides are in place, this should never be an issue.  In addition, ALOWEB allows for a 3-month grace period and it will look back 90 days during the time you were “not ready” and credit you the points that didn’t roll during that time.  If you’ve let yourself be “not ready” on ALOWEB for more than 3 months, you’ve lost out on those points.

4) My points are rolling in ALOWEB, but they don't show up in my PCARS.

- Did you just transition from add’l duty to primary duty ALO?  Many times the Reserve Pay Office (RPO) does not have your pay account set up.  Even if you’ve sent them the required documents, call and verify that everything is set up correctly:  (478) 327-2385.          

- Are only one or two random points not showing up?  Sometimes points get “lost” as they transition  into your pay account.  If you have the point documented on an ALOWEB point credit report, you can send the point credit report to AFPERS for manual point correction.  (Attached slides HERE walk through the process.) 

5) I just got authorized to use a manday. What do I do now?

Complete a Form 49 and have your LOD sign and forward to your RD.  Do not forget to include your personal email address in the "remarks" section.  You will receive an email with a CMAS #.   You’ll use the information in that email to create your own orders in AROWS (or your unit orders clerk may do this for you, if you are add’l duty or ANG).  There is an AROWS guide on ALOWEB, under Toolboxes > Reserve Personnel.  Please make sure you have updated your most current address in vMPF before requesting your orders through AROWS.  All orders requests must be completed in AROWS at least 2 weeks prior to the orders start date.